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1 Review by Barbara


I placed an order on April 15th from this company in China and never received it but they took the money out of my account the same day. I did not get an email confirmation or order number. I sent screen shots of the date and charges as per their customer service email request. After I sent it I got the same canned email response asking for the same information I just gave them. They are also saying there was no order. It's been two months. They are giving me the run around.
I am disputing the charge with my bank.

LightInTheBox F. – LightInTheBox Rep

Dear customer,

We apologize for the inconvenience. Could you please advise us your full name and the email address you used to place this order?

Please also advise the ID of the Ticket from which you contacted us before. We will help you check and resolve the problem in a timely manner. Thank you for your understanding and cooperation in advance.

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