Barbara B.

I recently ordered two wigs from Hairsisters. Trying to return them is impossible. They claim they email you the instructions for returning the wigs; and then they send another email saying you never sent in the RMA Request. I reported them to the BBB and Hairsisters sent a nasty email to my response saying they have informed me of what is needed and that they "were not going out of their way to help me". You are absolutely right, Hairsisters' customer service department is incompetent and they have no intention of helping their customers once they get their money. I will never, ever again order from this company and strongly urge others not to order because once you get the wigs or other products, they refuse to refund your monies even though you are dissatisfied. I have the emails to prove what I am stating here. This is the response below which was received from Hairsisters (extremely poor customer service):
We'eve emailed you the RMA requests several times since 9/18 and as of today we HAVE NOT RECEIVED the items here. We're not going out of the way not to help you, you just seem to not be following directions now its way past your allowed return period.

"Again we're not going to send you a label which you seem to be asking for. You have to follow the directions meaning submit an RMA request which you've done an follow the return process which we've emailed you several times but you're not following actually attempting to send the items back just keep emailing for the same info we've repeatedly sent you.

We'll enclose the email chain here again for your records Showing that we've responded to you with the needed information several times. We've also told you as of this Tuesday 10/3/17 via email to send the items back sooner than later and again you have not taken those steps. No refunds will be given unless we received our items here in their original unworn non altered condition"

Is not a poor way to respond to a customer. I have submitted the RMA request and even tried a second time and received the response that the RMA Request had already been submitted. Please, I urge you not to order from this company.