My husband had bought a dozen Shari's Berries for our anniversary in December. I received another box of them on Mother's Day from my daughter. I noticed how much juicier the Mother's Day box were and I wrote to the company explaining that the Dec berries were a bit dry and green. They required our order #, and, once given, they offered me a free box of berries, which were sent to me quickly and on the day I requested. This box was as good as the juicy Mother's Day box and I am completely satisfied and grateful for their prompt attention to my issue.