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1 Review by Barbara

Dot & Bo

Dot & Bo

12/1/15

Per the Dot & Bo website, cancellations are honored if done within 24 hours. I immediately cancelled my order within 4 hours. Received an email recognizing my cancellation, I checked the website where it said processing, wrote to customer service again and said to CANCEL the order before anything was shipped. Excuse from customer service was the office wasn't open, but their warehouses and other offices were open 24/7 and they couldn't officially cancel--might take 3 days. Within 24 hours, they shipped and ignored the cancellation request. If they can accept an order, respond that they recognize the cancellation within the time frame, then it should be cancelled. This is a CON to ship before remediation/cancellations of the order is done.

Tip for consumers: DO NOT ORDER. Their online promise is a lie.

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