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Found the earrings I've been looking for. Came in perfect condition
Per the Dot & Bo website, cancellations are honored if done within 24 hours. I immediately cancelled my order within 4 hours. Received an email recognizing my cancellation, I checked the website where it said processing, wrote to customer service again and said to CANCEL the order before anything was shipped. Excuse from customer service was the office wasn't open, but their warehouses and other offices were open 24/7 and they couldn't officially cancel--might take 3 days. Within 24 hours, they shipped and ignored the cancellation request. If they can accept an order, respond that they recognize the cancellation within the time frame, then it should be cancelled. This is a CON to ship before remediation/cancellations of the order is done.
Tip for consumers:
DO NOT ORDER. Their online promise is a lie.
Barbara hasn’t received any thanks yous.
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Empty.
Excellent almost had what I wanted the review thing is a pain in my $#*!
Thank you so much for taking the time share your honest feedback. We recognize this has been a frustrating experience for you and we cannot apologize enough. It’s the last type of experience we want for our valued customers such as yourself.
Our cancellation policy reads as follows, "If you change your mind and decide to cancel your order, please notify us within 24 hours of placing it. If the order has not been processed, we can honor the request and refund your payment in full.” Our office was closed on Thanksgiving in observance of the holiday, so we apologize for the delay in acknowledging your cancellation. We see now we should be more clear in our policy in how it’s affected by holidays.
Our main office was closed for the holiday weekend meaning our operations department was not in the office to cancel the order. As a young start up, it’s a top priority to automate this cancellation process.
We want to do what’s best for you and appreciate your patience as we’ve worked to resolve this. We can confirm that the order has been rerouted via FedEx.
Very best,
Dot & Bo Community Management