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bar b.

  • 1 Review
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Computers & Technology, Home & Garden, Clothing & Fashion

Member since February 2020

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1 Review by bar

2/21/20
DO NOT BUY FROM THEM YOU WILL GO THROUGH HELL!

after order an 2 phone in black Friday 1 for me and 1 for my wife 29.11.19. (i have saved 4 month salary each one)
no one send a mail or even a massage in the site the the item is out of stuck.

i have to find it out by myself after more then 3 weeks.
because if i know before i was cancel and buy some where else.

but i have to wait and wait every week i spoke with the service they say please wait 7 more days..
wait for 2.5 month and now they send my 2 phones.
now the funny thing this 2 phones send in the same day 20m apart and 40 number in the shipping tracking number.

my wife get her phone 10 days ago. when i try to check where is my cant find it. i talk with my post office and costume they say my item didn't arrive to my country..
talk with the shipping company they use they say they cant check it only if the sender will ask to investigate and now i try a week to explain Banggood the logic and ask to investigate because my phone now is totally broken and the only thing i ask is to check it and not wait 30 more day just to see that my package was lost and then they will give me back the money and didn't even compensated for everything I went through because this is bang good they didn't even care that the product was out of stuck they dont care for there costumers the service make you crazy!

the price didn't worth it! all the other site you can order from maybe cost a bit more but the service is great! when you ask to check you order on other site they do all they can to help you because you pay and you are A valuable customer and they value you and give you the service you need to get! unlike bang good that dont care just want your money
rebeccal10
Katherine L. – Banggood Rep
Dear bar b,

Thanks for your order and we are sorry to hear that you still have not received the order yet.

We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. Please consider that business days do not include weekends and public holidays and the tracking information of this order will be updated at important logistics stations or once it arrives in your country.

According to our shipping policy, all items sold at Banggood are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela,Argentina, Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.)And all orders shipped from the US, EU, FR, ES, RU and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico).

If you have not received your item beyond this time, you are eligible for a full refund after we have conducted a postal investigation.

We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html

We will work on answering your questions as soon as possible and be ready to help you at any time.

Best regards,

Banggood Team

bar Has Earned 3 Votes

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