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Barak A.

  • 2 Reviews
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Business, Finance, Education

Member since September 2019

  • Reviews

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  • First Reviews

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2 Reviews by Barak

4/12/20
I own an agency for systematizing & outsourcing eCommerce stores. Our process includes recruiting and training VAs for our clients. We've been doing it for couple of years and are not too bad at it.

That being said, when Nathan & Connor's course came out I didn't hesitate. I knew we could improve our operation leveraging on their proven methods and I wasn't disappointed. The course is full of gems we've been slowly going through and incorporating in the appropriate places in our process, and we're already seeing gradual improve in our candidates quality, accompanied by improvement in our efficiency.

If you have anything to do with VAs - recruiting, hiring, managing, or anything else - don't think twice. Highly recommended.
9/8/19
Not happy with Payoneer.

I own a HK company, and use Neat as my bank account if that's your setup, I suggest that you steer clear from Payoneer. Their system doesn't handle Neat new bank credentials.

Here's my story.

After Neat has changed the bank details I went and changed my bank credentials in Payoneer's system.

I submitted it perfectly, leave out one thing - there's a DASH in the beneficiary name that Payoneer system can't handle - Neat assured that the transaction will be processed without the dash, so I left a white space.

Bank details were approved by Payoneer after a review.

I created a 50 US test transaction, waited 24 hours only to receive a 'failed transaction' notification.

I called Payoneer's customer service to get help with my issue, and the rep asked me to send them the exact bank details so that they'll do it on their side. I sent them a Neat formal doc, and waited.

After 3 days of not hearing from them I called. To my surprise the rep tells me I should call after sending docs, because emails are not passed forward to the correct department, unless you call and specifically ask for it on your side.

Frustrating, but what can I do.
I asked him to transfer the doc to the correct department. The one that ASKED for this doc so that they can assist.

After 24 hours I receive an email - "Dear customer, you want to change bank details? You can do it on your own, here are the instructions..."

But I did.
And it failed.
Twice.

I call again, and the rep asks me to type in the bank details and they'll make the changes on their end, add the DASH, or whatever.

At this point it's a guessing game, and I have zero faith that Payoneer will help me resolve it. I worked with them 3 years with no problem, tolerated their high fees and horrible service, but this is the last straw.

There are better options, such as TransferWise and Currencies Direct.

If this attempt to connect my bank account fails, I'm going to explore the other money channels, and leave them permanently.

Bottom line, if you use Neat as your bank account, and consider using Payoneer, then don't. They'll put you through endless hell, and I can't tell you at this moment if in the end it'll succeed.
drora1
Dror A. – Payoneer Rep
Hello Barak,

We really appreciate you for leaving an honest review of our Payoneer Services.

We'd like to apologize for the huge inconvenience you are experiencing when it comes to changing your bank details. We understand you reached out to our customer support for assistance, but did not receive a clear answer. Our customer support team are always there to provide the most accurate response in a timely manner. Although you submitted the documents via email, please keep in mind that response times via this method can very. All the emails we receive, are replied within 5 business days as the standard procedure. However, we must insist that if it is an emergency, contacting our support team via our phone lines, is the quickest option.

Please be advised that there are many factors that can make a transfer rejected or delayed. This the reason we ask for a bank statement. We have to make sure your funds are being processed to the correct bank account details registered. If the details are correct, we send it over to our bank transfer department for further investigation. They in turn will provide a reason and communicate a solution to have the funds successfully processed. If the bank details are incorrect, we have to manually change the details. Once that's done, our bank transfer department will take the incident and re-process the transfer.

We are delighted that you have been with Payoneer for so long. We strive to achieve a high customer satisfaction to clients like yourself. We recognize that we did not do so well this time around but are committed to provide better quality care in the future.

We understand it was a lot of constant back and forth, with no clear resolution. Do not worry, we will make a note of this and send it as feedback. If we can help you with anything or an update on your case, please follow up with our support channels or even our social media. We look forward to have your issue resolved so we can earn a better rating from you in the future.

Best,
The Payoneer Team.

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Barak Has 3 Fans

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