Not happy with Payoneer.
I own a HK company, and use Neat as my bank account if that's your setup, I suggest that you steer clear from Payoneer. Their system doesn't handle Neat new bank credentials.
Here's my story.
After Neat has changed the bank details I went and changed my bank credentials in Payoneer's system.
I submitted it perfectly, leave out one thing - there's a DASH in the beneficiary name that Payoneer system can't handle - Neat assured that the transaction will be processed without the dash, so I left a white space.
Bank details were approved by Payoneer after a review.
I created a 50 US test transaction, waited 24 hours only to receive a 'failed transaction' notification.
I called Payoneer's customer service to get help with my issue, and the rep asked me to send them the exact bank details so that they'll do it on their side. I sent them a Neat formal doc, and waited.
After 3 days of not hearing from them I called. To my surprise the rep tells me I should call after sending docs, because emails are not passed forward to the correct department, unless you call and specifically ask for it on your side.
Frustrating, but what can I do.
I asked him to transfer the doc to the correct department. The one that ASKED for this doc so that they can assist.
After 24 hours I receive an email - "Dear customer, you want to change bank details? You can do it on your own, here are the instructions..."
But I did.
And it failed.
I call again, and the rep asks me to type in the bank details and they'll make the changes on their end, add the DASH, or whatever.
At this point it's a guessing game, and I have zero faith that Payoneer will help me resolve it. I worked with them 3 years with no problem, tolerated their high fees and horrible service, but this is the last straw.
There are better options, such as TransferWise and Currencies Direct.
If this attempt to connect my bank account fails, I'm going to explore the other money channels, and leave them permanently.
Bottom line, if you use Neat as your bank account, and consider using Payoneer, then don't. They'll put you through endless hell, and I can't tell you at this moment if in the end it'll succeed.