This company smells and reek of fraud, their business practice is basically $#*!ty. In 2018, when I bought my townhouse I signed up with them for home security, transaction with them was okay until I sold the house in 2020 and canceled the account with them. That was when the nightmare starts.
I paid the cancellation fee, etc. Then months after, to be more precise I started getting calls from them in January 2021 that I didn't close the account ‘properly' and that am still owing some money. I was perplexed. What does close an account properly means? And if there was an issue with closing the account properly why is that my problem?
Anyway, I started getting barrage of calls from them. And a few days ago they took the case to debt collectors and now am owing $1564. 84. It seems the public have no protection against fraudulent practices by companies like Vivint. Warning to the public - avoid them like a plague.