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Their customer service is a joke if you don't speak Chinese. They will simply copy paste the same kind of messages. Even after paying for the premium shipping my order (*******) is stuck and they don't provide any help. They will want you to check the post office and the customs. Even if you request a cancellation they will ask you to first send the item back and produce proof that you have contacted the local post office and custom and have rejected the item with them.
Doesn't it look fishy? All the other reviews are total 5 star? International shipping which involves a lot of factors and everyone is 5 star happy? Not even Amazon can score all 5 star these days. Think about it!
Banggood V.'s review of Banggood earned 5 Very Helpful votes
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I made a purchase from this particular website which turned out to be a bad purchase. I purchased...
Dear Banggood V., we apologize for this inconvenience. We check the latest tracking information about your order is 2017-02-28 14:56 Held by Customs at Destination.( powered by https://www.17track.net/zh-cn/track?nums=EH000607201SG&fc=0) Would you like to contact the local customs post office to check if you need to pay for the tax or provide some files to pick up your product? Hope for your kind understanding and look forward to your reply. For any further information or assistance feel free to contact us, we will do our best to assist you.
Best regards,
Banggood Teams