I had ordered shoes for christmas 2010. When I received them, they were the wrong order. I have been told I will eventually like these hideous shoes and get much use from them. The company will not exchange them, they place blame on the shipping company, when their Return & Exchange policy clearly indicates if the shoes are the wrong shoes and/or size, they will exchange them. I am being told otherwise. I can receive a 20% discount on my next order OR pay $50 for any pair of shoes. Complete waste of money!! Do not use this website. F*ck them.