Bailey H.

I ordered from boohoo for the first time a few weeks ago, despite the reviews. I placed a big order with several items. I was surprised that my order came relatively fast, however when I opened the box only part of my order was in the package. I contacted customer service immediately alerting them of this situation and they responded three days later telling me that there is footage of them putting all of my clothes into the order and therefore they will not send me the items that I am missing. I am super mad because I paid for those items and never received them.

I have had many issues with this company so please allow me to sum up my frustration. I ordered my first package in October 2021 and unfortunately the quality and sizing of the items were off so I returned the items and called to cancel my subscription. After I was charged for a missing item that wasn't missing which was a mistake on your end and got refunded. I thought I had cancelled it but apparently in December I got charged for another elite box filled with items I didn't even choose. I tried to cancel and get a refund because I didn't order any of the items nor did I want to keep them especially after the service I received two months prior. When trying to resolve this issue the only thing that management said was that I have to pick an item in the box so that way I would waste $20 on a "styling fee". So I chose the only item in the box that was $20 so that way at least I didn't just waste $20 and not receive any product. I then get a message again that another item is missing in this box and I was yet again charged for items I didn't receive. I am not happy that I was charged for another missing item when I don't even have the item in question. This happened twice now in both of the packages I have received and I do not like it. Honestly this coming has been more stress and hassle than any company I have ever dealt with. While there bras are cute the customer service/ process is the reason I will never be purchasing for here again.

I ordered the Kayden Dress in black. It was nothing like the picture. Completely different material than pictured. The dress is also incredibly thin and doesn't have much structure. Not to mention that the slip underneath hardly covers anything. It is the size of a T-shirt. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. I wish they were more transparent with the type of quality on their website. It is a no for me.