Ba H.

If you think I've made my mind based on one bad experience, just read through:

1. Last year we bought a couch and after waiting for 12 weeks, they delivered a wrong couch, had to wait another 8 weeks to bring the right one! (I thought these things happen, but was I wrong!)
We bought online 3 closets, and a guest and requested for assembly for 2 of the closets. When the purchased finished we noticed due to one of the closets taking long to get ready we have to wait 12 weeks, so we canceled that one over the phone and the customer service (if you could call that) told us we can even request for part delivery meaning since one of the closets and the desk would be ready in two weeks, those can be delivered and the second closet will arrive after 8 weeks (we had no reason to doubt that). On another purchase, we bought a TV table as well. When close to the delivery of the TV table AS ALWAYS they sent us an email that they have a problem with their delivery and its very busy and it will be delivered with two weeks delay! And part delivery is also not possible again since they are super busy scamming people with their horrible service! We requested since you are not keeping any of your promises at least add assembly of the desk to the list and we will pay for that. They responded it's not possible since it may cause other deliveries delay! Dah! Like they deliver anything on time!
After 12 weeks they brought all the items together (just to make it easy for themselves with no meaning for customer appreciation), they assembled the two closets and JUST TO TOP THAT UP they had forgotten to build two of the doors for the closet. When complaining about this to SO-CALLED customer service! They rudely responded they are allowed to fix the issues in two attempts! And yes we had to wait another 4 weeks till the doors get ready!
And upon delivery of the last item (a sofa bed we bought), they broke a lamp! To complete their perfect delivery!

The annoying part is they don't keep their end of the bargain, never deliver items on the time promised, they have a very rude customer service that not only does not solve any issue but also shockingly rude!

My suggestion is if they don't have the item you like in stock, just choose another store. And don't fall for the promises they give you upon purchase, they are not going to keep them!

Big brands usually tend to improve their system and customer satisfaction as they get bigger, this is not an intention for Hoffner!

Booked my ticket and final price showed up on the page (right before I hit purchase which means that includes everything) was different than what I got charged. So contacted them about the issue and here is their response (there was no alteration of any kind, I just did a purchase):

"Any alteration that is permitted on a booking (cancellation and/or modification) will be subject to handling fees. Opodo reserve the right to charge you a service fee of 23.17 EUR to cover the administration costs incurred by Opodo. These charges do not include any charges imposed directly by the Travel Supplier.

Details of these charges are contained within our Terms and Conditions which customers accept prior to choosing to complete their purchase therefore, regrettably, Opodo are unable to consider a refund of the handling fee you have been charged."

So replied and asked that firstly, this service/administrator charge should show up on my final payment, and secondly, send me the link to this terms and conditions of yours you are claiming, and this is their reply:

"

We would like to inform you that as we have already advised you regarding your payment in your previous email.

However, we also advise you that we are unable to provide any page for this and for this you have to check your payment page at the time of booking that what is the charge for making the booking with the Opodo website so that you will be able to see your service fee for your booking.

Moreover, in order to properly assist you regarding the subject indicated in your message, please contact us on one of the following phone numbers:

UK Telephone *******911 (toll free number) Australia: *******336 ($0.07/min) International calls: +61 29 *******
"

They just trying to put you in a loop for their sloppy business.

Bought 2 legging with a great deal, a few weeks later got charged for another 50 Euro (basically the discount), when contacted them, they said I am not a f*** VIP member and that's the fee for that (nowhere in their mobile website they mentioned anything about the fee). After arguing, they said all I can do it to purchase the amount of membership fee from their rob-you-on-the-day-light site.

Purchased from the website and was guaranteed the item will be delivered in 4 weeks. After complaining about no shipment tracking showing up in my portal, they said they don't have the dress available and took them 3 weeks to get it ready which was no good for me since I was going on vacation. When asked for cancellation or shipping it with the express post to be delivered on time, they asked for extra $26 for express post.
When asked for cancelation due to their sloppy business and preparation time, they said they will charge me 15% for cancellation since they couldn't get the dress ready in time.