I booked with them in the morning and tried to cancel same day. Then charged me 60$ and they could do whatever they want and you have to accept otherwise you wont get any of your money back. When I went to cancel the reservation was still pending but magically as soon as I asked to cancel, I was told it was confirmed. How was it confirmed and i have not received confirmation email. It is all about how to take customers' money. Believe me. Deal with airline directly as I learned the hard way.