I went to purchase $100 worth of product yesterday online, to receive an 11 PC lip sampler. I tried all day to make the purchase, it would never go through, I got sidetracked and then I called today to see if they will fulfill my order the 1st person said she was having phone problems, i asked her to call me back, she ended up hanging up on me, and didn't bother to call me back, I called back again and they won't give me the online special. I will not be ordering my products through Ulta. I will shop somewhere else. I am very dissatisfied with them