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I stopped using the company after half a dozen orders of getting the wrong parts. They will not rectify thier mistakes.
Tip for consumers:
Do not trust carparts to get parts that fit as they claim to
Products used:
None, they sent parts for a different car
The promo code bait and switch was a surprise. It led me to believe my first order would be 50 percent off, it was a lotto system which I did not get anything but a 15 per ENT on my first order with your company.
Thank you for being our customer! I believe there is some misunderstanding.
The promo code you mean is a lotto code and the actual discount is random from 15%-50%OFF, and we use "UP TO 50% OFF" as our slogan to explain.
Our apologies for any inconvenience this may have caused.
Upon checking, you've enjoyed our 15% off discount code, and some of the items you purchased are not eligible for the coupon.
Please note that pre-sale, flash sale, and final sale items cannot be combined with any other discounts and multiple discounts cannot be used simultaneously.
Also, we'll forward your sincere feedback to our team to optimize the features for discount applications. Thanks for your understanding.
You jerks somehow got my number and blow it up wanting my vote and tell me how it is now or never to change the world by doing so. Like all other politicians, I hear and see nothing between election times. If you wanted to change the world, do something between election years.
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Hi B.A.,
Thank you for bringing this issue to our attention.
Your feedback as a customer is very helpful in order for us to determine the areas that we need to work and improve on. We apologize for the inconvenience this had caused you.
Kindly send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can further assist you.
Here is the Ticket# CAT-97388 and please put it on the subject line of your email.
Thanks,
Emmy C.
Customer Advocate Team