I'm very impressed with the level of customer service that Organic Aromas has shown. They offer an instant messaging feature which was very helpful for my questions about products and shipping. I still can't believe that I can order directly from the website and they'll ship my diffuser all the way to Spain without any extra shipping costs! They'll even include an adapter for the different plugs here. The high standard of quality combined with the care they take of their customers has made me a customer for life!