Firstly i am talking about my own experience! Not anyone elses!
I ordered my wedding dress at the begining of the year and it took well over 2 months to arrive! There customer service was really bad, i didnt really get replies from an actual person it was all computer gen.
I was getting annoyed as it states delivery time ect and because of chinese new year it put another 4 - 5 weeks on the waiting for my dress. ( they should let us know! But they didnt) I tried ringing the phone number that is provided on their website and it just rings & puts you on hold for an hour or so and costs a fortune! So dont ring!
I eventually put in a dispute through paypal! Tidebuy acted very fast, asking me to close the dispute and that my dress would be sent on a faster service! Which it did! They sent it on a quicker service for me for FREE! Which did save me about £50 i think it is.
OK OK THE DRESS:
The dress is beautiful but it did have a few threads that hang down, the detail was fab! The material was brilliant, the dress was exactly the same as the picture.
BUT!
The dress was 2 sizes to BIG! ( even though i had a pro measure me up for the dress) and it had a 3 metre trail on it lol. So i had to pay £100 to have it taken in and chopped abit.
So all in all TIDEBUY is a ok site to buy from, you should eventually get a dress but it may need some adjustments! If you do have a problem just open a dispute! You will get your money back through paypal. Keep messaging them, keep on there case! Its worth buying at least 6 months before your special day! Give them a deadline for arrival, like 6 weeks after you pay!
Hope this helps you decide to buy or not buy from tidebuy xx