A Z.

They showed up 3 hours late. The first two guys were decent and they took everything I asked them to. They loaded things quickly and things were going well until Stephen showed up. I think they sent him in to do the "dirty work". He's a scam artist but not a particularly good one.

They loaded the truck by standing stuff up on the side and then put other stuff flat. I've read on other reviews that they try to fluff up the stuff. Side stacking makes it hard to estimate how full the truck is. The initial estimate was 1/2 to 2/3s full. It was just about 1/2, but Stephen insisted that I had to pay for 2/3 because that was the original estimate. In the end he said he would only charge me for 5/8s (split the difference). I wasn't pleased but the guys had worked hard so I gave in.

The cost was $447. However Stephen wrote $477 on the slip. I assumed he made an honest mistake but when I pointed out the difference he immediately took offense. He got loud and insisted he wasn't trying to cheat me. It was over the top and I hadn't accused him of trying to cheat me. I figured he just wrote it down incorrectly but he seemed to have a guilty conscience.

I was paying by credit card, so he handed me his phone to sign. As I did so I noticed the amount on the screen had now jumped to around $580. Again I questioned the amount, he snatched the phone from me, punched a couple keys and handed it back. What I find odd is that I think he had added in a tip (a hefty one considering I'd already agreed to pay for a bigger load and they were 3 hours late). But instead of saying, oh that's for a tip or something to that effect and giving me a chance to tip them, he just snatched the phone from me.

When he left, my son who was outside heard him say to the other two workers that "I didn't fall/go for it". One of the other guys said, "but I thought we were supposed to get the 580".

I won't use 1-800-Got-Junk service again as I feel like they tried to cheat me, but they did take everything and it only took 20 minutes to load. If you do venture to use them, be prepared for them not showing in the time window and check everything before you sign.