Wow, the folks at WPMU DEV are super helpful and friendly. I purchased the pro version of Smush and received guided, friendly, patient and helpful support all along the way. I spoke with them several times after purchase and their staff was there with zero wait time. Patrick C was especially helpful. He was patient as I learned my way through the Smush Pro and explained all of its features, walked me through all of my hurdles and even explained that I received more product than I bargained for with my Pro Smush Plugin. I had no idea really what I was getting with my membership. I am forever grateful and a big fan. If this is what support is like just for a plugin, imagine the support and guidance I will receive with hosting. Thanks again guys, especially Patrick C (C stands for Canadian I think!).