Ayre S.

I have now battled with this company, insurance we
Took before our move from Washington State to Florida
In April, our entire furniture was stolen by the movers,
We still have no confirmation where our items are
Though they have assigned an investigator - We
Struggle to get any support as this company will do
Anything not to uphold what you think is covered
- We are now informed their legal team is reviewing the
"language" of our policy (AKA how do they get out of
Settling). If you are a mid-career professional, have a
Family, responsible and able to take insurance during
This time, do your homework - this is not a company
You can trust in my experience. If you are moving long
Distance and take insurance out prior and expect
Peace of mind during that transiting - don't do it with
This company. We have now been engaging on this
Issue with this company since August with a recent
Notice that this could take 6-12 months more. Here is
The kicker, while we are building we are renting a town
Home in South Florida, it was a stipulation by that
Complex to use e-renters, basically our existing carrier
Does not have coverage in this area, we had no
Alternative to use them, so we thought.
Betsy Boggs and her manager Tiffany Doersam, are
Not customer focused and are not proactive - I have
Had to elevate and "fight" to get any action with the
Latest that Betsy does not want to work on our case
Any longer.
Pls feel free to reach out to me for any copes of content and details of this case to assist you - let me
Have paid these very dear school fees for you.
Responsive - No
Customer service - No
Working for you not the suspects of the crime - No
Evasive and non assisting - No
Peace of mind during your coverage - No
Prompt responses - No
Request for conference calls for updates - No
Ethical - Questionable, in my experience No
Forcing you to make changes to police reports without
Any evidence to support changes - yes
This is my opinion and experience and wish you the
Best in insuring you, your family and personal
Possessions.
We have lost 10 of 15 years of accumulate household
Content estimated by an insurance company of over
$480k.
I doubt this final plea for public review will amount to
Anything but it is again one more step from a very
Desperate and tired family.