Ayman S.

Avoid at All Cost

Intercargo are by far one of the worst shipping companies I have ever had the displeasure of using.

I used them to ship two flat screen TVs (air freight).

First I was promised that the delivery will take 7-10 working days from the drop-off date and boy was I wrong. Not only did they misplace my shipment in their warehouse but they also forgot to send me a packaging list to fill out which I was only notified about after 3 WEEKS of my initial drop-off.

During that period I was in constant contact with them asking what the delay was, and Luke on the other end of the line (he always answers the phone and has no clue on how the company works by the way... completely useless) and not once was the packaging list mentioned until I spoke to a manager (Zia) who was avoiding me for days until I pinned him down! He accused me for not filling out the packaging list form, let me repeat this... he accused me for not filling out a form that was never sent to me in the first place thus blaming me for the delay! But he compensated that by expressing the shipment after the form was emailed to me and emailed back to them as a good will gesture... now notice the express order I mentioned just before, that also took 10 days for the TVs to arrive.

Drop-off date 23-Mar... received 26-Apr... total delivery time 34 days

Conclusion: AVOID AT ALL COST, better to go for a reputable company and pay a little extra than go through the hassle, unprofessional, non-existent customer care, unresponsive team that is intercargo.co.uk