After I tried to make a purchase using the money gram option and was told there would be an additional fee, I switched to the credit card option and later received an email saying they couldn't process credit card payments at that time. I got suspicious and sent a reply canceling my order altogether. I received a response saying they wanted to offer me a coupon code or the option to negotiate a price. I still said please cancel, and several days later I received an email saying my order shipped and my credit card was charged for an amount that I did not authorize. THEN the bag was shipped and it wasn't even the right bag. I also received a bracelet that I ordered which was too small to fit on my wrist. Literally a child sized bracelet. I can't even deal.