Thumbnail of user ayllinl

Ayllin L.

Contributor Level

Total Points
88

1 Review by Ayllin

  • GlassesUSA

1/14/20

I am very disappointed with the product received and the customer service. I ordered a glasses for my husband and received them with a wrong prescription. He was working away by 2 months, so, he had chance to try them a month an a half after we received them and they did not work, so we took them to the optometrist and he confirmed that the 2 pair have a wrong prescription. I contacted customer service for getting the correction but they said can´t do nothing because 14 days passed already.

Thumbnail of user rayas5
James S. – GlassesUSA Rep

Dear Valued Customer,

We are sorry to hear that you experienced difficulties with your husband's glasses. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed, and for that, we do apologize. We have reviewed your order and understand there are extenuating circumstances regarding the returns period timeline. We have extended the returns period for you to return the glasses. Our Service Manager has emailed you with further details.

Our apologies, again, for any inconvenience and we will resolve the issue in your best interest.

Yours truly,
GlassesUSA

Ayllin Has Earned 8 Votes

Ayllin L.'s review of GlassesUSA earned 8 Very Helpful votes

Ayllin hasn’t received any thanks yous.

Ayllin doesn’t have any fans yet.

Ayllin isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user jamesm10091
3/18/24

Now 17 days past the order date. Canned responses about "unexpected delay," but nothing else....

Thumbnail of user careyr54
3/18/24

Order took much longer to arrive than promised when I placed my initial order. Worst part is that...