We’re in this together! Stay safe with our COVID-19 guide


Ayesha A.

Contributor Level

Total Points

1 Review by Ayesha


When I initially brought the car, the customer service was great. They were so helpful. I had purchased my first car which was a Mercedes Benz C220d Convertible. It was delivered on time and was clean and spotless.

Had the car for 2 weeks and the chrome bar between the window and the door on the driver side had dropped so now it looks uneven. Also, the AdBlue had already run out so I had to buy more and fill it up myself.
There was only 16,000 miles on the car when I had received it, but 3 weeks in, only having done around 100 miles and I already had to change the front 2 tyres, which had cost me £120 each.
I had gone away on a weekend trip and not driven the car for about 3 days. When I had come back and turned the car on, I had a message on the screen which said "Collision Prevention Assist Plus Inoperative" and the yellow engine warning light was on. Having called a few car garages and the nearest Mercedes dealerships, they had all told me that it doesn't seem to be dangerous and I could drive the car as normal.
I then decided to take the car to a mechanic just to run a quick scan and see what the issue actually was. The mechanic had run a diagnostics test and then told me that there are 48 systems in the car, majority of which had issues or underlying faults. None of which I was told before I had purchased the car.
I then contacted BuyaCar and was told by a lady that I'd be contacted the within a few hours or the very next morning by a man named Tom James. I had waited for the call but it never came. 2pm the next afternoon and I decided to call back and ask for Mr "Tom James". As the day before, I was told he was on lunch and would call me back. An hour later and I received the call. I had explained the situation to him and he was abrupt and rude and told me to email him the diagnostics. Since that day I had only driven the car to nearby places, the supermarket etc.

A couple of weeks with this issue and today I got in, waiting to take my mum to the chemist and tried to turn on the car and it failed to turn on. I have only had this car for 4 months and I am extremely annoyed that this has happened. I will be contacting them to resolve this issue and if they are not willing to help, I have no choice but to take legal proceedings.

Ayesha hasn’t received any votes.

Ayesha hasn’t received any thanks yous.

Ayesha doesn’t have any fans yet.

Ayesha isn’t following anybody yet.


Similar Reviewers on Sitejabber

Tony L. reviewed Buyacar

Scam me out my money dont use this please and defo do not send them money ever will be nice till...

Danny C. reviewed Buyacar

Do not go near this lot. I bought my nissan X trail from buyacar in march 2019, under 5000 miles...