When I initially brought the car, the customer service was great. They were so helpful. I had purchased my first car which was a Mercedes Benz C220d Convertible. It was delivered on time and was clean and spotless.
Had the car for 2 weeks and the chrome bar between the window and the door on the driver side had dropped so now it looks uneven. Also, the AdBlue had already run out so I had to buy more and fill it up myself.
There was only 16,000 miles on the car when I had received it, but 3 weeks in, only having done around 100 miles and I already had to change the front 2 tyres, which had cost me £120 each.
I had gone away on a weekend trip and not driven the car for about 3 days. When I had come back and turned the car on, I had a message on the screen which said "Collision Prevention Assist Plus Inoperative" and the yellow engine warning light was on. Having called a few car garages and the nearest Mercedes dealerships, they had all told me that it doesn't seem to be dangerous and I could drive the car as normal.
I then decided to take the car to a mechanic just to run a quick scan and see what the issue actually was. The mechanic had run a diagnostics test and then told me that there are 48 systems in the car, majority of which had issues or underlying faults. None of which I was told before I had purchased the car.
I then contacted BuyaCar and was told by a lady that I'd be contacted the within a few hours or the very next morning by a man named Tom James. I had waited for the call but it never came. 2pm the next afternoon and I decided to call back and ask for Mr "Tom James". As the day before, I was told he was on lunch and would call me back. An hour later and I received the call. I had explained the situation to him and he was abrupt and rude and told me to email him the diagnostics. Since that day I had only driven the car to nearby places, the supermarket etc.
A couple of weeks with this issue and today I got in, waiting to take my mum to the chemist and tried to turn on the car and it failed to turn on. I have only had this car for 4 months and I am extremely annoyed that this has happened. I will be contacting them to resolve this issue and if they are not willing to help, I have no choice but to take legal proceedings.