A W.

I called custmer service dept. and the 1st agent sounds like she was new... after she gave me a non-sence explanation she passed the called to Shonn from customer service too, I had to gave him all my information back again and explain the situation, he gave me a different explanation and told me he would transfer my call to somebody from customer service. The 3rd agent sound like she was on drugs or something - she sounds 'high', I had to start all over again with the information and explained the problem again, because nobody make notes in the system... she was extremley rude and gave me a totally diferrent explanation from the others 2 agents and then told me she work for credit department. I told her what happens with the first 2 agents and she said that both of them are from customer service dept but her dept was credit. So my call was passed around nobody couldn't help me, everyone gave me diferrent explanations. At the end they didn't fix the problem.