In July 2019 I ordered on AliExpress Come On 2015 Store 2 pieces of Adult Baby Bedwetting Enuresis Urine Bed Wetting Alarm +Sensor With Clamp. I paid US $12.69 each plus delivery fee.
I received 2 parcels. I missed buyers protection date.
Here is my conversation with the Come On 2015 Store on Aliexpress site:
- Hi, I bought 2 pieces of Adult Baby Alarm. Orders numbers: *******66645652 and *******54405652. One of the pieces is good and one does not work. (02/07 05:24)
-sorry, dear, could you pls give me video here to confirm it? Pls send to: *******@163.com after check it, will give you solution, don't worry, Regards. (02/07 21:55)
- Hi. I have sent you the video to *******@163.com. (03/07 14:26).
- dear, sorry for it, we would like to refund you 3USD as compensation then you just ask the professional to fix it, ok?
If you don't agree with me, pls tell me your idea,
I will do my best for you,
Waiting for your reply,
Regards, (05/07 08:39).
-You are kidding. I paid 9.05 dollars and you propose me 3 dollars rerurn and send me to look for a fixer? My idea is that you return me the whole price I have paid or sent a new one (check it first that it worka!). (06/07 08:55).
- sorry, would you like us to resend or refund you? (07/07 00:04).
- Please refund the whole sum I paid. (08/07 11:50).
-My address in PayPal is *******@gmail.com. (09/07 12:57).
- tks for your reply, we will apply refund in 2-5 days keep in touch (24/07 13:28).
- You wrote on 7 July "we will apply refund in 2 - 5 days".
17 days passed and no refund received. What the matter? (25/07 07:04).
- dear, sorry, just checked and found our paypal could not use now
All money is frozen, could we resend item? We will send for free and provide a new tracking No. Ok? Waiting for your reply. (28/07 07:47).
- O. K. Resend the item. Before you send - check it that it works. (29/07 06:52).
-dear, then just resend it to your same address, is it right? (29/07 10:56).
- Yes, please. (30/07 13:19)/
- dear, we will resend it out asap, you can contact me to get new tracking No. After 3-5 days hope you could wait for the new parcel, thanks. (12/08 11:52).
- 13 days past your last answer. Where is theracking No.? (13/08 09:40).
- dear, we indeed have resent, new parcel is on the way to Chinese customs now
Could you wait for more 10 days?
If still no parcel at that time, we will refund you first, ok? (13/08 09:56).
- we will tell you later. (19/08 21:18).
- What is going on? (22/08 07:30).
- On 22/08/2019 you wrote: "we will tell you after 12 hrs". 14 days past - nothing. Are you cerious? (06/09 10:15).
- sorry, we will check soon. (19/09 05:35).
- What is going on? (19/09 10:17).
- dear, have you got package? (25/09 23:44).
- No. (27/09 11:01).
- so strange, we will check first. (15/10 01:14).
- Since July 2019 (more than 3 months) you are telling me different stories and waste my time.
Refund me immediately - the whole sum I paid.
If you do not do this - in 4 days I will publish on Sitejabber the whole story and our correspondence. (15/10 11:50).
- Smily.(15/10 11:50).
Just wanted everybody to know what kind of shop is it.
All the best.