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1 Review by Avi

ETrade Supply

ETrade Supply

2/7/13

I recently attempted to replace a broken screen on my Google nexus 7 from ETrade Supply. Im a novice so I did some web research and learned that the LCD screen is affixed to the glass (ifixit.com); so I ordered what I thought was the whole thing. When I searched for replacement screens, I came to ETrade Supply and ordered the replacement screen.

It turns out that ETrade Supply sells these parts separately because they contend it is really quite common to remove the adhesive binding the LCD screen to the glass and digitizer. Maybe an expert from the US can either set me or them straight here is their contention after I realized I was sold not the broken glass and LCD but the LCD only:

You could also buy a digitizer touch panel as well as an adhesive, and put the parts together yourself, though I suggest this be done only by professionals. So if you chose this method I would further suggest taking everything to a repair shop and asking for them to assist you.

The part you ordered was the OEM Asus Google Nexus 7 Tablet LCD Screen http://www.etradesupply.com/oem-asus-google-nexus-7-tablet-lcd-screen.html. This piece comes with nothing but the LCD. We have sold several thousand of these exact units, but usually to repair shops since changing only the LCD is very difficult

The moral of the story, be careful when ordering from ETrade supply, my mishap caused me to waste $80 and need to pay to ship the part back to Hong Kong to get a refund! But thats not all! Before I knew they ship this mystery part, they made me do the following before offering I could ship the part internationally on my own dime.

1) Download WEA Form for Replacement.
1. Take some high definition photos explaining the claim. The photos should include the following:
Evidence showing the part is purchased from ETrade Supply.
Evidence showing where and what the defect is.
2. Send it to service@etradesupply.com to conduct an Evaluation.

2) Then, after ETrade receives and reviews the form:
1. Print the attached WEA form.
2. Send it along with the defective part to the address of ETrade Supply Asia-Pacific warehouse in Hong Kong, China:
ETrade Supply International Limited,
RM 703 Kowloon Building, 555 Nathan RD,Kowloon Tong, HongKong
Telephone: +852 30696827

All of us in the bay area are starting to see this going sideways, $80 mistake, 1 hour to fill out the silly TPS report and then international shipping? How much does a new Nexus 7 cost?

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