Aviel R.

I advise to stay away - deception and lies
Be aware! Don't order with this Company!
Fraud and deception can easily be written as the company's values.

I booked a car, received a confirmation with green arrow and the transaction was completed (could see it in my bank statements).
When I reached to Budget to pickup the car, they didn't have my reservation approved, claiming that I only received a quote by email.
I showed the representative at the counter the printscreen, confirmation email and bank statement with the visible transaction and he referred me to renatalcars service center.
A call of 30 minutes didn't assist us, the on the line representative didn't have any clew what happened, his manager basically told us that he managed to find the problem, probably related to an error with the online booking system. He told us that the money was refunded without offering us any real assistance to solve the situation in which we already had plans for our weekend vacation but didn't have a car (we checked with other agencies in parallel, all were fully booked) - so no solution and our weekend was ruined.

I filed a complaint. After couple of days another representative called me, asking what should be compensation that will satisfy me as a client. Although I really wanted to tell him that 1,000,000 will do the job, I was polite and told him that he should be the one whom makes the offer.
He offered 100 Euros, I didn't think it was sufficient but I just wanted to get it done and move on.
I was told that the complaint center will revert to me by email.

3 weeks after this call, the complaint center did revert to me, stating that a compensation of 100 euros was approved and will be transferred to my account within 10 business days.

2 weeks after, when I didn't receive any reply I sent them a reminder. They replied that they before the will transfer the compensation amount they need to see over the bank statement my name, my IBAN and the SWIFT/BIC code - all on the same document. I replied that this is absurd but nevertheless i will search for such a document.
I dragged myself to my bank branch - they were surprised as well, mentioning (something that I already knew and mentioned already to rentalcars) that the BIC/SWIFT codes are non confidential details which can be found over the bank website, and also not
Being printed over the bank statement.
They offered a solvency statement Instead, which I happily sent to the complaint center - another official document from ING bank which they confirm that I hold an account with them, adding a fancy signature of the bank's CEO.
I though that now rentalcars will come to their senses, but they didn't. I sent over 15 emails, called 5-6 times talking to multiple representatives and nothing helped - their answer remained, asking for a document that doesn't exist.

I was thinking out of the box and offered them an alternative - I will book a car with them, and they can apply 100 discount over this new booking. They agreed.
I did as they said, also have 2 emails from 2 different sales managers that confirmed that i will get the refund in a form of 100 discount, but nothing happened.
Instead, the representative from the complaint center was blaming me that I didn't followed their procedure in order to apply the discount (BS).
You just made me paying you more money... sold me another product by misleading me (and it is irrelevant if this time the rental went smoothly).

RENTALCARS - as i have stated in my last email, you can keep the 100 euros for yourself, it's fine... my compensation would be the collateral damage that this bad review will cause to your revenues.

100 Euros is a small amount... but seeing how you are dealing with your costumers, can't even keep your own promises, makes me wonder how impossible it may be to receive a claim refund from you for your so call 'full protection insurance' (yeah right!).

If anyone from you quality control wish to dig into my story feel free, my complaint booking ref number was: *******.