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Avid s.

Contributor Level

Total Points
84

1 Review by Avid

  • ReShip

12/16/16

I live in Singapore, but have been shopping in US and Canadian websites for 12 years. I've used a couple of very reliable and efficient freight forwarding companies based in the US and have no problems these 12 years. This time, I purchased from a Canadian website that only ships to Canada, and have to find an alternate company that provides a Canadian address. That's why I use reship. So my items arrived at reship, I paid $10 for some admin fee, and payment went through. I checked the price for shipping back to Singapore, and it was 3 times higher than if I were to use my regular freight forwarding company. So I decided to ship my package at reship to my freight forwarding company on US, and then get them to ship it back to Singapore for me. However, my payment kept getting rejected, even though the payment for their $10 admin charges went through using the same credit card. So I contacted them, and they told me the same story: that they use a third party company, GoInterPay, they need my photo ID and copy of my credit card etc. I asked them why my credit card was rejected, and they said that they couldn't tell me the reason. Then they checked my account and said that they realized that I'm shipping to another freight forwarding company and that is against their policy, hence payment was rejected. However, I decided to try paying by PayPal, and my payment got through this time. So, question is, since my payment got through, they're going to "go against company policy" to ship my package to another freight forwarding company?

I'm going to be closing my reship account once my fingers are shipped out. *crosses my fingers*

Thumbnail of user mandis1
Reship T. – ReShip Rep

Hello Avid,

Thank you for providing this experience. As we also inform people who are disappointed with the cost of shipping. We provide a Shipping Calculator on our website for customer to use prior to registering to determine if our services would be feasible.

In regards to your request to ship to an alternate freight forwarding company, this policy information is listed on our website:
Can I ship my items to another freight forwarding company inside the U.S.?
No. Per our internal policy, ReShip.com is unable to ship merchandise to any other freight forwarding company

If you would like to email us at support@reship.com. We can offer you alternative shipping options.

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