Colourpop takes weeks to ship out their orders and do not allow for cancellation even if your items haven't been shipped. They advertise 3-5 business days to ship but I've never gotten my order shipped out in that time frame. They been around for at least 4-5 years so they've had time to establish a better system and better policies yet they haven't. My advice is to go straight to ulta, nice same cheap prices and they sell colourpop in the store as well if that's what your specifically interested in. Do not order from them if you expect to receive your package in 2-3 weeks.