Average C.

FitBit (Versa) has let me down in a very big way.
Very disappointing & they've lost me as a brand fan forever.
I would NOT recommend this brand.

The 1st time I purchased it, it malfunctioned after several months of basic use. I got a free replacement b/c it was in warranty. Then recently, when I tried to update the hardware (to get it to sync with my other activity apps), the updating process hangs forever. For literally several days, I spoke with diff reps who told me to restart many devices and processes--with the same end results each time. It's like they had no clue about their product.

Apparently the warranty timeframe for the (defective) merch is only good for the original purchase. Right--so I got a defective merch replacement since the original merch was defective. And if I want to get a new FitBit, then I'll get 25% discount off a device. What is so hard about this concept? I'll pay 100% for products that will work 100% of the time, not 75% for products that might work x% of the time.
WTF.