A V.

I ordered a phone at this company ordernumber *******

I received it without many problems. However it turned out the software on the phone was altered:
1. It was made impossible to receive softwareupdates for the phone. This was not mentioned on the website
2. Google play was installed, but no matter what was done, it jammed. This was a problem because of this I couldn't install any apps. This kind of negates the goal of a smartphone.
3. the simcard tray was broken.

I complained about the first two issues and finally they asked me to return the phone. The warned me to not use direct express, because you have to declare a value under $ 20,00 to avoid import tariffs. If the cost of returning the product exceeds the value of said product, the package will be suspicious te customs etc. So I could only sent by normal mail By the way PostNL is the most reliable postal service in the world.

To get a tracking number I had to pay euro 25 this exceeds $ 20,00 by more than a quarter and the price of sending that package would be stamped on the package. So getting a tracking number was not possible.

Because could not sent with a tracking number suddenly the package never arrived. Sure.
After three months the package Banggood still claims not to have received the package. By the way the average delivery tme is 20 days. Not 3 months. The ordernumer is both on the outside and the inside of the package.

So it is very easy for Banggood. You cant sent with a tracking code because then you won't get it thrue customs. But if you sent without tracking code, Banggood can claim never to have received the package.

So whatever you do, do not buy electronics from banggood.

Banggood now reacted to my review by quoting from her returnpolicy and mentioning that I should have followed their policy. I did act the way they asked me in their e-mail stating how to return the phone. The only problem I had was that returning with a trackingcode was more expensive than the value they wanted me to declare on the package. Which price by the way would be declared on the package. That was something they warned about while mentioning express shipping. Their advice: don't do that. So I made a picture of the package while sending and a picture of the invoice (for sending the package) and e-mailed all information including pictures. Since then of course they hide behind their policy. I am very disappointed.

I tried to buy a phone with this company. They advertised a phone with a 72% discount. The first time they would not let me pay. I checked with visa. Turned out Geekbuying did not even try to collect payment. So I tried again. This time I paid the order, but found out Geekbuying confirmed a different phone. I e-mailed but did not receive an answer to the question the replied on. So I called everything would be OK, they would send the phone I ordered in the first place.

They however did not. Geekbuying e-mailed that the phones were the same. I e-mailed again explaining the differences. No reaction. Eventually the tod me again the phones are the same. I orderd a Zuk Z2 pro while they confirmed a Zuk Z2. These are very different phones. Eventually I called 3 times to China. Only then did they tell me there was a mistake. However they would e-mail me about it.

Geekbuying then e-mailed they made a mistake with pricing the phone. If I would pay $ 282,00 extra they would sent me the phone Almost twice what they advertised with. So no way. I had to e-mail several times, call three times to China before they admitted their mistake. In the Netherlands they sent you the phone for the price they advertised. Apparently customerservice is very different in China.

So Warning never buy from Geekbuying

As you can see Geekbuying now responded. Too bad, that from the moment I e-mailed them I gave them 2 options
1. Deliver the phone I wanted and ordered in the first place
2. Return my money.
Geekbuying just kept trying to sent me the phone I did not want and did not order.

Other thing, I explained with every contact the screensize isn't the only difference. The phone I want Zuk z2 pro supports the 4g frequencies I need in the Netherlands, the Zuk Z2 doesn't.

I am truly disappointed in the reaction of Geekbuying. If the they wanted to return the money, they could have done this immediately as I asked!