Autumn C.’s Reviews of LightInTheBox & more

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Wholesale Clothing

3/21/17

My son and I ordered a pair of play night vision goggles on March 15th. We were given an order # after completing the transaction using my pay pal account. I checked my pay pal and light in the box too $10.56 out of my account. I went on their site to check my order and it is saying I have no orders. Since I have no orders I can not contact anyone regarding my purchase. So you took $10 from a 10 year old boy. He worked very hard for his money (shoveling snow) and no his siblings are getting their online orders and he has nothing to show. Great job! You should be ASHAMED!

UPDATE: Light in the box refunded my son half the cost of the order ($5.00) and shipped him the item. Once the problem was recognized the goggles came pretty fast and the refund was immediate. The quality of the goggles was what I expected for the cost. The light is low on them but my son likes to play with them and he is VERY happy that he got something for the money he earned. Thank you for rectifying the situation Light in the box!

* LightInTheBox attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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LightInTheBox F. – LightInTheBox Rep Over a year old

Dear Customer,

If the order is purchased via PayPal, our system will automatically created an account for customer. The email address is customer's PayPal account, so please log in your account by your paypal email address (au***y@yahoo.com), you will see the order information. Your package is in transit.

The supervisor of customer service created one ticket for you. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=15024782

Sincerely,
LightInTheBox Customer Service