Australian B.

TNT are big and if you need a large network to send your orders there is slim pickings out there. They used to be half decent but since being acquired by FedEx they are less than acceptable. They regularly breach consumer law and they don't give a care at all. Your sales rep will act like your friend until they realise the company has done you wrong, then your sales rep will go silent. Our sales rep accidentally included us in an email that was meant for internal conversation, it could only be described as misogynistic locker room banter, unprofessional and disgusting they way they spoke about another colleague- a real eye opener.

We always followed TNTs guild lines and advice to ensure our products were "fit for travel" we also only booked on their Tech Sensitive service- it was more expensive but did not involve hand handling so less likely to get damaged. The operations managers and drivers would ignore our clear labels and Disassemble our packaging, threw away our wooden pallet, squeezed our goods on the Road Express truck and delivered damaged goods ALL the time. Meaning we paid for a service that was not received, we paid for packaging that was thrown away by them and we paid our employees to spend time to securely package our goods which they took apart. Ultimately resulting in broken goods. When we brought this to their attention we got a "yeah sorry about that don't know what that happened nothing we can do" reponse. They cost my company THOUSANDS of dollars, we were advised the manager would be in touch, never called. We spoke to consumer affairs who confirmed they are breaching consumer law- all companies in Australia are expected to provide Due Care and Skill- a bare minimum requirement when providing a service. I don't understand how an investigation has not been conducted through consumer affairs. So, we are now at the point where we could take TNT on in VCAT but is it worth a ill equipped small business to take on the stress of a monster like FedEx/TNT?!

They will treat you like you are small, because you are to them. They will treat you like you don't matter, because you don't to them. They will cost you thousands of dollars, stress and heartache and they won't even be able to provide a decent reason, excuse or apology.

They are the epitome of a large scale corporation stomping on small businesses and after the year 2020 has brought us, it's nothing short of absolutely disgusting they a business of this profile exists in the world. I mean, just look at the over 2000 negative reviews spanning over multiple platforms- have they bat an eyelid? Have they responded? They don't care. So, if you want to partner your business with a corporation who will happily rob you and sleep well at night, TNT is for you!