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As a studio on the ClassPass platform we have been extremely disappointed in their communication and customer service. We have never had a timely or thorough response to our issues or concerns.
ClassPass purports to help studios by filling spots that would otherwise be unfilled, while we have seen our regular students switching over to ClassPass-- this cheapens our worth and hurts our entire market.
CP likely has low overhead and has been very successful in getting funding for expansion. If they don't shift to have adequate communication with the studios --which are the product-- they will not be successful long term.
Austin M.'s review of ClassPass earned 7 Very Helpful votes
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