- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
I have been waiting since July for a refund of my plane tickets that were canceled by the Japanese government. These thieves told me that they don't have any contract with me. The airline told me they have a contract with Travelgenio.
Meanwhile Travelgenio took my money and won't return it.
Do NOT use this company.
Tip for consumers:
do not ever use this service.
Products used:
none, they took my money and didn't provide the serivce
* Travelgenio attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Austin hasn’t received any votes.
Austin hasn’t received any thanks yous.
Austin doesn’t have any fans yet.
Austin isn’t following anybody yet.
Empty.
I bought ticket with insurance and I broke my leg, i have dr reports everything and I applied...
I bought two tickets and travel insurance in November for a trip in April through Travelgenio. My...
Thank you for your comment Austin. We would like one of our agents to study your case. So that they can do so, please send an e-mail to customer.service@travelgenio.com, indicating the Booking ID (8-digit code that appears in the confirmation e-mail) in the subject line. Remember to use the e-mail address you used to make your reservation. You will immediately receive instructions, which you can follow