I hired a Wix.com "pro" to design my site since the wix app is incomprehensible and unconnected from consistency and any time I was lucky enough to speak to someone they were only a little helpful, but condescending. His name is Rodney L. Bonner with the business name Cardinal Group Marketing Corp.
When I spoke to him the first time, he was friendly and after a few times, he finally got what I was going for on my website and completed some of it well. Then I didn't hear from him and got no answer to my emails or phone calls for months.
When I tried to stop his contributions to my site, I found that he had copied my site and my premium account with wix and put it on his own site with me as the admin so I couldn't get my site back since he was now the owner.
There's really no way to call wix directly. I had to email them and wait for them to call me back on their timeline. Their customer service really sucks. They carry no liability for the people they have on their "pro" list.
I regret ever using WIX and after a year of frustration and expenses I would never recommend them to anyone.