Audrey S.

"Closed" for refurbishing so beds piled up in reception. Traveling as a couple we were given a room with a double and a single bed. The single bed was across the bathroom door so we had to climb over the bed to enter the bathroom. The bathroom fan came on with the light and was loose on the ceiling so very rattlely and noisy, it also ran for quite a while once the light was turned off (as did the one in the room above us) so not good during the night. The beds had a sheet and the old fashioned wooly blanket which looked rather dubious to me. My husband turned on the small TV but when I asked at reception for a remote I was told "we have taken the aerials out of all the tvs" so there was no TV (or carpets) both of which were in the hotel description. We had read reviews which said that money had been taken from rooms so deliberately did not take our kindles or tablets and we left our things in our cases with locks on when we weren't in the room. May have been a good idea as twice we returned to our room in the evening to find the door open, not just unlocked but actually open. When I told the man on reception he said "it will be the cleaner" I requested that the cleaner refrained from making the beds for us for the rest of our stay. Continental breakfast was included in the price. The coffee was already made so wasn't very warm and there was no tea and no one available to ask for any. We didn't bother going down after the first morning. I have stayed in many hotels in various parts of London paying around this price and this is the only one I would not return to.