Raise representatives reached out to me and offered me a Raise credit for the amount of the lost Talbot's card value. I thought this was a very fair resolution.
Thanks, Raise.com.
The Talbots eGift Card I bought from Raise was originally purchased using a stolen credit card. As a result, the gift card was cancelled and Raise refuses to compensate me. I will not buy from them again.
Juan H. – Raise Rep
Hi there, we’re so sorry we let you down. As a member to member marketplace, every listing is verified twice, once at the initial listing and once at the time of purchase to ensure your card has a valid balance. At the time of this purchase, the Raise Guarantee was in place to protect your purchase price for 100 Days. Recently, in January, we were excited to announce the extension of our Guarantee to 1 Year as we want our members to be able to shop with confidence. After applying that new policy to this order, we were unable to provide a refund as it was still outside of that timeframe. However, we have taken a closer look into this order and would be happy to provide a resolution! An email will be sent shortly with further details about this experience and how we hope to resolve this!
Audrey Has Earned 2 Votes
Audrey P.'s review of Raise earned a Very Helpful vote
Hi there, we’re so sorry we let you down. As a member to member marketplace, every listing is verified twice, once at the initial listing and once at the time of purchase to ensure your card has a valid balance. At the time of this purchase, the Raise Guarantee was in place to protect your purchase price for 100 Days. Recently, in January, we were excited to announce the extension of our Guarantee to 1 Year as we want our members to be able to shop with confidence. After applying that new policy to this order, we were unable to provide a refund as it was still outside of that timeframe. However, we have taken a closer look into this order and would be happy to provide a resolution! An email will be sent shortly with further details about this experience and how we hope to resolve this!