Ordered my cap and gown SEVEN WEEKS AGO! Emailed five times and just receive generic response. Called twice and was on hold for over one hour and finally gave up. Graduation is Sunday and I have no cap and gown. WHAT A JOKE. I disputed it with my credit card company and hopefully I can get a refund. These people just take your money with no intention of EVER sending ANYTHING! Really wish I checked reviews BEFORE I ordered anything from them. Thank the Lord I didn't order my announcements from them too!