Audrey G.

I placed an order for prescription cat food on 3/17/17. This food was to be drop shipped from the producer. After a week my account indicated the order was being processed but there was no delivery date or tracking, so I called. The woman who took my call could tell me nothing. She said since it is drop shipped they have no info. I get that, it was Saturday, but she promised to check on Monday. She didn't. I received a customer follow up survey. I gave it a couple more days and wrote an email to customer service. I was told the item is drop shipped and the order takes 10 BUSINESS days to process, then 2-3 days to ship and I would receive shipping notification in email. I didn't. Today I got an email that the item is out of stock and my order had been cancelled. The manufacturer is out of stock? Really? I am now all but out of this special food. I do not understand how a company that acts as an agent for the manufacturer is unable to get information about an order. Totally unreliable.