ATX L.

China Freight accepted an LCL shipment for one destination in the USA, but instead handling our pallet together, they on their own created 28 packages, and gave each one a FedEx label. These went into a container with 928 other packages. On the USA side, they authorized a random person to open the container and give the 956 cartons to FedEx cargo. In this process, they lost 25 of our 28 cartons, who knows how many others were lost. Chinafreight refused to tell us who the USA agent was, we had to investigate and finally found the USA agent, who then first could offer no help in providing proof of delivery to FedEx, then refused to answer calls or other questions. So many phone calls to China, and no support, they said file a claim with FedEx - we filed the claim and FedEx said since they never scanned in the labels, they had no responsibility. So $5000 in product, $1000 in shipping and $1500 in duty all lost. Mistakes happen, but if ChinaFreight were to offer real support - time could have been saved and there might have been a chance to find these lost items. We think ChinaFreight is a terrible company. They were also rude to our partners in China when they called to help us out.