Atika P.

I ordered next day delivery click and collect. I should have been wary as Boohoo uses a notoriously bad courier service known as Hermes. Hermes claimed that they could not deliver my parcel to the click and collect address for some reason, saying to contact them but leaving no contact details for me to contact them on. I got in contact with Boohoo and explained the situation to them and asking for a refund. Boohoo said they could not refund me because the package hasn't been delivered. They asked me to give them my address to pass on to Hermes, which I did.

I get an email from Hermes, claiming they have 'successfully delivered' my parcel to some address that doesn't even have a house on it. There's some signature on the parcel claiming to be mine. So now, I have no parcel and no refund.

This is the worst company ever.