Athina S.

Honestly I really don't understand all the negative comments. I purchased a lot of items from ssense and i also returned a bunch of them. Their customer service is one of the best and they always very helpful when i need something. The shipping is super fast and most of the times they offer free shipping also. Return refunds usually takes always 2 days after the item returns to the warehouse in my experience. I experienced a late refund but it was only because Canada Post took almost a month to deliver my package to Ssense. Once my item arrived they immediately send me a refund notification email. And after 2 days i had my money back. If you experience a delay on refund is probably because the item hasn't arrived to their warehouse or because your bank hasn't issued the return yet.