Athena G.

I had purchased an e-gift card for a friend over the weekend, but she never received it after several hours. Unfortunately customer service was closed by the time I contacted on Saturday night, and I was not feeling very hopeful about getting the issue resolved quickly. I sent a message on the website to their customer service, and left a voicemail. Both were responded to by Monday morning. They worked with me to send the card to another email for the recipient, and it arrived to her within minutes of the customer service rep telling me it had been sent! I was not optimistic because of the reviews here, but I felt I should come back and share my positive experience, and let everyone know that they can resolve your issue fairly quickly. And if it happens over the weekend, it might take a little extra time, but they were very responsive in helping me resolve this problem.