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Member since March 2013

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2 Reviews by A

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This site used to be great! I've been shopping here for about two years now and never had an issue until the last two months. I ordered some bath rugs on April 25th, along with another item. I received the other items within the normal amount of time - but as of today (June 13th) my rugs have not even shipped. I've contacted customer support on more than one occasion, getting the EXACT same e-mail back with no information AT ALL on where my item is. All I ask is for honesty. Instead I get "I'm truly sorry for the inconvenience this delay has caused. We are working to rectify this issue as quickly as possible and we aim to have the order shipped shortly. If you no longer wish to wait for your order to ship, please let me know and I will try cancelling it for you."

I've received this same e-mail from them on FOUR occasions. I even went as far as to message them via Facebook. At least that time I got a response that was different, but telling me the same thing. They did offer me $5 in credit but not until I ordered something else and ONLY once it had shipped. Are you kidding me!?!?

I just want my bath rugs. If I didn't want them, I wouldn't have ordered them. The only thing missing from my bathroom remodel is the rugs. WTF?! DO NOT ORDER FROM THIS SITE - because if you have an issue, you will get NO WHERE.




Don't ever try to make an order through the My order says it's been shipped and it's still showing as "label created" but package not at UPS since 3/4/13. Customer support has been less than helpful. I just want my order!
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