Astrid B.

The design is fantastic, yes, and the functionalities you could use might be great, too - if you were able to understand how they work. As I am not a web designer, I chose this way of making a website. I would have liked a structured online help so that I can systematically search for the solution to a problem that I cannot name. And to be independent of real people support.
Because the hotline only works from Monday to Thursday. Long weekends, wow! How good for them. And then only at so called Pacific Times. How do I know when that is? I am not interested in other time zones, because I am in my time zone and I am a customer that has made a contract with a company operating globally.

I have waited for an answer from Friday to Monday evening, and then I got a link to a useless site I had tried before. I tried to call to England: 24 minutes waiting time. No thanks. To the US: 2 min. Waiting time they said. After 10 expensive minutes I hung up.
So I sent a new mail five hours ago, which of course has not been answered. I do not understand how people can write that this company gives good support.