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Asif A.

  • 1 Review
  • 1 Helpful Vote
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Experience: Computers & Technology, Shopping, Entertainment

Member since December 2019

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1 Review by Asif

I ordered few items from my Amazon account with Amazon pay balance which was previously 4730/- and now it has become 3974/-
But my order was cancelled each

time I order. Regarding same I contacted customer care and they assured me that after verification from accounts team my account will we unblock and I can

operate my account as before.
Now I have received a mail from "*******" mentioning that my access to amazon account has been locked

because my payment information was not confirmed. I was asked to fax my bank statement with my billing address to the particular fax number wich i found in

google but not in the application.*******838)
I was asked to send bank statement with billing address, registered mail id, registered mobile no. I sent

all these details to mentioned fax no*******838)
But again after ordering new items, same thing that my account is on hold due to address verification has

received. On reply of my mail. Amazon asked sent me mail "Our attempts to verify the billing address and card details for your order have been unsuccessful.

Please arrange for the issuing bank of this card to send this information to our secure fax line:
- The billing name and address associated with the card

The last 2 digits of the payment card"
These details with card statement was already sent to their fax.
So now I am left with no means to use my own Rs.

3974/- in Amazon account, since my account is locked and no way to contact the Amazon team which blocked my account.
This seems unlogical that how I can ask

my bank issuing authority to contact amazon uk and send them fax as required by Amazon.
Kindly unblock my account or refund my Amazon pay balance to

respective bank account.

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