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Ashwin K.

Contributor Level

Total Points
167

2 Reviews by Ashwin

DHL
  • DHL

2/24/22

We had a terrible experience with DHL. Firstly, we posted the package 12days back and was supposed to arrive 4 days back as per tracking. We needed a small correction in apartment number and we got it corrected immediately while placing order. We kept tracking online and calling customer service to make sure its delivered to right address and on time. But since 4 days, all we hear is its delivered to wrong service location and then to wrong address and now still in transit. We are literally fighting with Customer service people and they can hardly help as they keep reading what we see on tracking. Package had prescribed Medication for a patient and we cannot do anything but to keep waiting.

All on all, its a nightmare for us and i would never encourage to ship with DHL again.

Service
Value
Shipping
Returns
Quality
  • Justfly.com

2/16/17

I booked a International flight for my wife which the itinerary had to be changed for some reasons. The initial flight ticket was with Air India Airlines which costed 820$ and when i called to change the reservation, they told me that there's a 250$ airline fee + the flight difference ( in their website it said 820$ for new dates, which apparently don't apply for change in reservation) + the justfly modification fee of 150$. So on a whole a change in reservation was 500$ when my initial flight was for 820$. And if you wanted to cancel the reservation, I would get back only 400$.

That was completely absurd. I mean who on earth charges a modification fee on top of airline fee. And when i wanted to speak to a supervisor about this, they put me on HOLD for more than 30 minutes and eventually i had to drop off the call and call them again.

I ended up paying 500$ for modification fee. I am not going to book with this site again and i strongly discourage anyone who wants to book through this site.

Ashwin Has Earned 7 Votes

Ashwin K.'s review of Justfly.com earned 7 Very Helpful votes

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