Ash V.

I am prime member. On Monday I have placed an order for a monitor as a gift on I see the delivery shows it's arriving on Monday so I cancelled the the order and replaced it and selected 2 day shipping and gurantee delivery today(Thursday).

Yesterday when I checked the status of my order it showed it arriving again on Monday.

I called customer service and spoke to Meeka and she promised to follow up on this today and promised a delivery today.

No response from her, I spoke to chat 4 different times and no answer I see no effort no empathy no initiative - Brian, Curtis very ignorant - they told me Meeka will follow up and she never followed. Finally I ask to escalate the issue and I spoke Brandon the " highest level" and after explaining him how important this item for me to get it today for a kid birthday and I promised him, the site showed me guarantee delivery today.

Brandon said that it's with purolator and he offerred me $50 - I asked him that I will extra money but I want the item today

He said that all he can do and now I am seeing he cancelled my order without my confirmation. You think throwing some discount makes customers happy? That not true in every situation.

AMAZON - If you see this review then understand we order and opt for prime because you advise and promise delivery what you mention not delaying the item for one week and say prime benefits

Also educate your reps to DO NOT MAKE FALSE PROMISES WHEN YOU CANT FULLFILL

I have cancelled my prime memebership and all my preorders NEVER GONNA SHOP FOR AMAZON.CA AGAIN

This is my order: **************619
Email: *******@gmail.com