My LLP process has got delayed little bit. But I have got all necessary updates form the executives when i call them.
1. I would suggest executives must follow up with the customer to give the timely updates.
2. The entire process should be transparent and customer front next steps should be clearly called out well before the process execution. E.g. During the DSC process and LLP registration process, I was asked to to get a Attested Signatures from Advocate, Gazetted officers caused significant delays.
3. Customers should get these updates well before that in email and through phone calls to prepare ourselves for the next steps.